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Customer Service Representative (B2B)
locationMaastricht
clockFulltime
work regimesVast
function LevelDagwerk
payment€ 2600/per maand - € 3800/per maand
Dienstenrooster Dagwerk
Contracttype Vast
Introductie

As a Customer Service Representative for Polartec in Maastricht, you play a pivotal role in ensuring seamless order processing for international clients while providing essential administrative and sales support to the customer service and sales team. Your contribution is vital to Account Managers and serves as the primary point of contact for all client inquiries related to order processing and order status, with the ultimate aim of nurturing long-term client relationships.

Wie zoeken we?

Preferred Qualifications: 

  • Educational Background: Ideally, hold a bachelor's or master's degree in fields such as sales, administration, languages, or related disciplines.
  • Collaborative Spirit: Thrive in a team-oriented environment, displaying a willingness to work closely with colleagues to achieve common goals.
  • Customer-Centric Approach: Demonstrate a strong commitment to providing outstanding customer service, coupled with excellent organizational skills.
  • Calm under Pressure: Maintain a composed and level-headed approach when faced with stressful situations, ensuring efficient problem-solving.
  • Fluency in English: Proficiency in both spoken and written English is essential.
  • SAP Knowledge: Familiarity with SAP systems is considered an asset, enhancing your qualifications for this role.
Wat bieden wij je?

This customer service role in Maastricht offers an exciting opportunity to contribute significantly to the client's success while fostering enduring client relationships. If you meet these qualifications and are ready to take on these responsibilities, we encourage you to apply and be part of our dynamic team.

Salary: €2600 - €3800 gross per month (based on full-time employment)

25 vacation days

2 fixed remote working days (Wednesday and Friday)

jobs_mileage_allowanceKilometervergoeding
jobs_mobile_phoneMobiel
jobs_laptopLaptop
jobs_remote_working_possibleThuiswerk mogelijk
salary
Brutosalaris € 2600/per maand - € 3800/per maand
Functieomschrijving

Your Key Responsibilities: 

  • Order Processing Excellence: You meticulously manage incoming orders for global brands using SAP, overseeing the entire process from order entry to shipping and providing post-sales support.
  • Streamlining Customer Service: Assist the customer service team in processing new material requests and establishing new customer files to ensure efficient operations.
  • Sample Coordination: On client requests, coordinate the provision of product samples and technical data sheets. You diligently record sample requests and manage their timely shipment.
  • Master Data Maintenance: Maintain accurate master data within SAP and generate insightful sales reports to support informed decision-making.
  • Customer Complaint Resolution: Collaborate with the sales team to streamline administrative processes for handling customer complaints effectively.
  • Effective Internal Liaison: Foster productive communication with various internal departments, including production sites and the supply chain, to obtain essential information related to customer queries, orders, and product details.
  • Colleague Support: Stand ready to provide backup support to colleagues during their absences, vacations, or training periods.
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